Frequently Asked Questions
Q: What is your online security?
A: Our web site is state of the art and delivers all the information needed for a safe, secure informative online shopping experience.
Q: Why register or login?
A: You can track your order, cancel an order, view details of your order, or fill out the RMA form for product return.
Q: How hard is it to register?
A: Actually very simple. Once you enter your information you will save tons of time in the future. You will not have to re-enter all of your information on return visits.
Q: Where can I find all my information?
A: "My Account" details everything about your affiliation with our web site. From "my account" you are in total control of your activity on our web site!
Q: What is the "Track Order Tab?"
A: If you register you can track your order, cancel your order (within a certain time period), view details of your order and do a RMA request (return).
Q: What is your guarantee?
A: 100% no questions asked money back guarantee.
Q: What is an affiliate?
A: An affiliate is a 3rd party that sponsors a link to our store and earns commissions.
Q: I asked before but why register?
A: You can log in and view all of you order information. Additionally, you do not have to go through the process of entering your information each time you order. We also reward our loyal customers with discount coupons on a regular basis.
Q: What is your order process?
A: Click on the "Ordering Tab" and you will be be given a brief overview.
Q: Is there a minimum order?
A: We do not have a minimum order. Keep in mind though we have a low cost shipping rate of only $7.99 with no added fees. There is greater economy and savings by planning ahead and making more than a minimum purchase.
Q: How long does it take to receive my order?
A: Orders are processed within 24 hours but since we ship coast to coast, as a general rule, we suggest allowing 7 - 10 days.
Q: Why do you allow customers to rate your products?
A: We are so confident in our value and quality we want buyers to share their shopping experience with others.
Q:What if I have a return?
A; Simple. If you are a registered customer log onto "your account", view that particular order and click the RMA link. From there follow the instructions.
Q: How much is shipping?
A: We charge a flat rate of only $7.99 for all order sizes. No handling, no add ons, no surprises.
Q: I am an affiliate. How do I log in?
A: Log in as if you are a regular shopper. Your affiliate information will then be available.
Q: How do I redeem gift cards?
A: Gift cards, gift certificates and discount coupons are redeemed on the 1st page of the checkout cart. Simply enter the number in the the box at the bottom of the page labeled "disount coupon" and click "apply discount." Your cart will then be updated with the discounted price.
Q: What is your reward point system?
A: For every $20.00 spent we issue 1 reward redemption point. Register with us and you can view products that are available for redemption. Remember, these products are FREE. It does not take a whole lot of points to get some nice FREE stuff!
Q: How and when do I get my reward points?
A: As you are checking out our system will automatically and clearly assign and show your previous as well as new reward points. The next time you come to make a purchase, when you are checking out simply click "redeem" to use and apply those points to the redeemable purchase. You must be a registered customer in order to view your points and see the products that are available for redemption.
Q: How can I find out how many points I have? Plus you have thousands of products. How do I know which ones have redeemable points?
A: Simple. Log in to your account and you will see:
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• 10 • View Redemption Gifts List |
Q: What steps do you take to ensure my credit card info is secure when I place my order?
A: When you place an order with us, all the information is encrypted or encoded. Specifically, we use 128 bit encryption technology.
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